At Jodhpur Sweet Home and Bakers, we’re dedicated to providing you with a seamless and delightful shopping experience. Please take a moment to familiarize yourself with our policies for shipping, payments, and refunds.

Shipping Policy:

1. Dispatch and Delivery:

• Orders are typically dispatched the day after receiving your order receipt.
• We use a trusted courier service for shipping your orders.

2. Shipping Charges:

• Shipping charges include handling, packing, and postage costs.
• Transport fees may vary based on the total weight of your shipment, while handling charges remain constant.

3. Order Separation:

• We cannot combine two separate orders placed individually shipping fees will be applied to each order.
• We can only combine two orders if their shipping addresses are the same.

4. Fragile Items:

• Your package is dispatched at your own risk, but we take special care with fragile objects.
• Please note that any damage after delivery is not our responsibility.

5. Delivery Schedule:

• Our courier partners deliver shipments on working days, excluding public holidays.
• Shipment times may be subject to factors beyond our control, such as unexpected delays due to weather conditions and strikes.

6. Sweet Freshness:

• Please be aware that all sweets must be consumed within 1-2 days for the best taste and freshness.
• Store Bengali mithai in the fridge to maintain their quality.

Payment Policy:

1. Payment Options:

• Online payments can be made using various methods, including credit card, debit card, net banking, UPI transactions, and wallet payments.

2. Transparency:

• We have a policy of no hidden charges. You only pay the sum displayed at the time of checkout.

3. Unauthorized Transactions:

• If you notice any unauthorized transactions on your credit/debit card for purchases, please first check with your authorized family and friends.
• If you are still unable to trace the transaction, report it to us at + 91- 96365-93660.
• In case of payment failure, please ensure the information provided on your end is accurate, including account details, billing address, and password (for net banking).
• Verify that your internet connection is stable.
• If your account is debited after a payment failure, the bank typically initiates a return debit within 7 business days.

Refund Policy:

• If you are a customer in Sikar, Rajasthan:
  • To cancel your order, you must inform us via a phone call within 15 minutes after placing your order. +91-96365-93660
  • This applies up to the cut-off time of the slot before the product gets dispatched.
  • Please contact our customer service or use the website directly for cancellation.
• If you are from any other state in India:
  • To cancel your order, you must inform us via a phone call within 30 minutes after placing your order.
  • This applies up to the cut-off time of the slot before the product gets dispatched.
  • Please contact our customer service or use the website directly for cancellation.

2. Refunds:

• In the event of order cancellation as per the above mentions time, the refund will be credited to your store account, which you can use for future purchases.

3. Return Policy:

Unfortunately, we do not accept returns for sweets, snacks, or cakes once they have been sold, given their perishable nature.

We value your satisfaction and strive to accommodate your needs efficiently. If you need to cancel an order, please follow the specific timeframes mentioned above for a smooth cancellation process.

4. Fraudulent Transactions:

• We reserve the right to cancel orders if we suspect any fraudulent transactions.
• We maintain a list of fraudulent transactions and customers and may deny future transactions.

5. Conflict Resolution:

• For any conflicts and complaints, please refer to the jurisdiction of Sikar, Rajasthan 332001.

At Jodhpur Sweet Home and Bakers, we are committed to providing the finest sweets and services to our customers. If you have any questions or concerns, please don’t hesitate to contact us. Enjoy your sweet treats!

We accept various types of bulk orders, including corporate gifting, wedding orders, prasad orders for Salasar Balaji Maharaj, and other custom requests.